Member Satisfaction Survey

Member Satisfaction Survey

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1. What do you like most about Silverlake?

Location

Pool

Fitness Area

Group Exercise

Family Oriented

Cleanliness

Hours

Variety of Things to do

Comments

2. How long have you been a member?

Less than 1 month

1 to 6 months

6 months to 1 year

1 to 3 years

More than 3 years

Never used

Comments

3. How often do you use the facility?

Daily

2 to 3 times a week

Once a week

2 to 3 times a month or less

Once a month

Once a year

Not sure

Never

Comments

4. Overall, how satisfied are you with Silverlake "The Family Place"?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Not sure

Comments

5. How likely are you to renew your membership?

Definitely

Probably

Not sure

Probably not

Definitely not

Never used

Comments

6. Would you recommend Silverlake to others?

Definitely

Probably

Not sure

Probably not

Definitely not

Never used

Comments

7. What type of Silverlake membership do you have?

Single

Couple

Family

Senior

Junior

None

Comments

8. Which one of the following amenities would you most like to see at Silverlake?

Hot tub

Youth Basketball Leagues

Youth Soccer Leagues

Spinning

Tennis

Racquet Ball

Massage and/or Spa Services

Comments

9. How would you rate the attitude, cooperation, assistance and overall service you receive from the Silverlake staff?

Excellent

Good

Fair

Poor

Very Poor

Comments

10. Staff recogniton

Please feel free to recognize a staff member or specific instance

11. Comments / Suggestions for improvement?

What would you like to see?

12. Do you find our website helpful?

Yes

No

Suggestions